Managing users

Agents

The resources in the following sections are, generally, performed by administrators only. For information on tasks performed by agents, see Agent tasks.

Creating and managing agents

• Adding agents and administrators
• Understanding and setting light agent permissions
• Adding agent seats to your subscription
• Removing or replacing an agent
• Deleting users
• Changing account ownership
• Resetting user passwords

Agent roles and organization

• Creating custom roles and assigning agents (Enterprise)
• Managing users in multiple organizations (Professional and Enterprise)
• Changing agent roles