How do I reset my password when I can't sign in?

Important: The steps outlined in this article are intended for customers who use our native authentication. If your account uses SSO to authenticate your users, see Accessing your Zendesk account when your SSO service is down.

Answer

If you are having issues signing in, you may need to reset your password.

To reset your password

1. Browse to https://your_subdomain.zendesk.com/access/help, where your_subdomain is your account name.
2. Enter the email address you use to sign in.
   
3. Check your inbox and follow the instructions on the email you have just received.

Note: If you are still struggling to log in, send us an email or submit a ticket.

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