Ben Mendez

Agent Dashboard overviewWhen you open xxx, the Agent Dashboard appears. The interface has the following sections:The sidebar, the area down the left side of the interface, with navigation buttons t...

Issue symptomsWhen attempting to authenticate xxx inside Salesforce, you get a null error after entering xxx subdomain, agent email, and API token for password.ConditionsMust have SSL enabled to in...

AgentsThe resources in the following sections are, generally, performed by administrators only. For information on tasks performed by agents, see Agent tasks.Creating and managing agentsAdding agen...

This page lists the release notes from every production version of 12.1.4  Software Server.Not using a production version of Jira Software Server?If you are using Jira Software Cloud, check out the...

QuestionWhich APIs do our API Clients support?AnswerDifferent clients support different APIs. Whatever a client supports is listed in its read.me.For example, node currently supports the Help Cente...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...

You can modify the look and feel of your Help Center by changing colors and fonts. You can also change the way your content is organized by using themes. If you're comfortable working with page cod...

This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...