Ben Mendez

My client is seeing a blank Compliance and ID page Typically, in most cases, seeing a blank page at the compliance and ID step is due to one of the following: ❌Using an outdated Browser .🍪Disallowi...

Issue SymptomsAgent receives a JIRA app prompt with the following message - "The configuration linking JIRA with xxx couldn't be found. Please see these instructions and go to your JIRA instance to...

Important: The steps outlined in this article are intended for customers who use our native authentication. If your account uses SSO to authenticate your users, see Accessing your Zendesk account w...

Agent Dashboard overviewWhen you open xxx, the Agent Dashboard appears. The interface has the following sections:The sidebar, the area down the left side of the interface, with navigation buttons t...

Issue symptomsWhen attempting to authenticate xxx inside Salesforce, you get a null error after entering xxx subdomain, agent email, and API token for password.ConditionsMust have SSL enabled to in...

This page lists the release notes from every production version of 12.1.4  Software Server.Not using a production version of Jira Software Server?If you are using Jira Software Cloud, check out the...

QuestionWhich APIs do our API Clients support?AnswerDifferent clients support different APIs. Whatever a client supports is listed in its read.me.For example, node currently supports the Help Cente...

AgentsThe resources in the following sections are, generally, performed by administrators only. For information on tasks performed by agents, see Agent tasks.Creating and managing agentsAdding agen...

Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...